Data Security

X89 Privacy Policy — Your data is safe with us

Protecting your personal information is our top priority at x89. On this page, you can learn what data we collect, why we collect it, and how we keep it safe.

Last Updated: January 2026
Why Your Data is Safe at x89 Fully Secure

We follow industry-leading technologies and policies to protect your privacy.

256-bit SSL Encryption

Every transaction and piece of personal information is protected with military-grade 256-bit SSL encryption. No external party can access this data.

Secure Data Storage

Your data is stored on our secure servers, accessible only to authorized personnel. Regular security audits are conducted.

Never Sold to Third Parties

X89 never sells your personal information to third parties. Your data is used solely to improve our services.

KYC Verification Security

Documents submitted for identity verification are stored with the strictest confidentiality and securely deleted once verification is complete.

Active Security Monitoring

Our security team monitors systems 24/7. Any suspicious activity is identified and blocked immediately.

Your rights are protected

You can view, correct, or request deletion of your data at any time. You have full control over your information.

Section 01

Introduction & Scope

X89 (https://x89.wine) is a trusted online gaming platform for users in Bangladesh. We believe that your Privacy Privacy is a fundamental right, and protecting it is our responsibility. This Privacy Policy explains how x89 collects, uses, and safeguards your personal information.

This policy applies to x89's website, mobile app, and all associated services. By using our platform, you Privacy Policyoutlined herein, you are considered to have consented to the collection and use of your information. If you do not agree with this policy, please refrain from using the platform.

Our privacy policy has been developed in accordance with Bangladesh's Information and Communication Technology Act and international data protection standards. We review and update this policy on a regular basis.

This Privacy Policy of x89's Terms and Conditionsshould be read in conjunction with.
Section 02

What types of information we collect

X89 collects various types of information to deliver its services. We only collect what is strictly necessary for that purpose. The categories of information we collect are outlined below:

Data Types Example Reason for Collection
Identity Information Full name, date of birth, NID number Account verification & KYC
Contact Information Email, mobile number Account communications
Financial information Mobile Banking/Nagad number, transaction history Payment Processing
Device Information IP address, browser, OS Security & Fraud Prevention
Gaming Activity Betting history, game preferences Service Improvement
Location information Country, City (approximate) Ensuring regional compliance

In addition to the information you voluntarily provide during registration, certain data is also collected automatically while you use the platform. This includes log files, cookies, and device identification information.

We never store your password or full payment card number. Payment details are processed directly through a secure gateway.
Section 03

How your information is used

X89 your Personal Information for specified purposes only. We never use your data for unrelated or excessive purposes. The primary purposes for which your data is used are:

  • Account management: To create, verify, and secure your account
  • Transaction Processing: To properly manage deposits, withdrawals, and bonuses
  • Quality of Service Improvement: To better understand your preferences and deliver a more personalized experience
  • Customer Service: To properly address your complaints and questions
  • Security: To prevent fraud, money laundering, and suspicious activity
  • Legal compliance: To comply with applicable laws and regulations
  • Promotional Communications: To send you offers and updates, with your consent

We use your information Personalized Services for personalization as well — such as suggesting games based on your preferences or showing promotions relevant to you. All personalization is done with full respect for your privacy.

You can unsubscribe from promotional emails or notifications at any time. This will not affect your core account services.
Section 04

Cookies & Tracking Technologies

X89 uses cookies and similar tracking technologies on its website. Cookies are small text files stored in your browser that help improve your experience on the site.

We use the following types of cookies:

  • Essential Cookies: Essential for maintaining login sessions and security — these cannot be disabled
  • Functional Cookies: To remember your language preferences and settings
  • Analytics Cookies: To understand which sections of the site are used most
  • Performance Cookies: To monitor site speed and stability

You can manage cookies through your browser settings. However, disabling essential cookies may cause some features on the site to not function properly.

Cookies do not run any harmful programs on your device and are used solely to improve x89's own services.
Section 05

Data Sharing & Third Parties

X89 your Personal Information Never sold, rented, or exchanged with third parties. However, limited information may be shared in certain specific circumstances:

  • Payment Provider: Only the information required to process transactions with Mobile Banking, Nagad, and Rocket is shared with those providers
  • Law enforcement: Disclosure is mandatory under a valid court order or official government directive
  • Security Partners: Minimal information is shared with specialist fraud prevention organisations
  • Corporate Changes: In the event of a merger or acquisition involving x89, data may be transferred, but the same privacy policy will remain in effect

Before sharing data with any third party, we ensure they meet equal or higher standards of Privacy Protection All third parties contracted with us are required to comply with our data protection standards.

In the event of a data request from law enforcement, we will make every effort to notify you in advance, where legally permissible.
Section 06

Data Retention & Deletion

How long x89 retains your data depends on the type of information and the purpose for which it was collected. We do not keep any data longer than necessary.

  • Account information: For up to 5 years while the account is active and after closure
  • Transaction Records: Up to 7 years, as required by financial regulations
  • KYC documents: Minimum time required after verification is complete
  • Gaming History: 2 years after account closure
  • Communication Log: 1 year after the support case is resolved

After the designated retention period, data is securely and permanently deleted or anonymised so that no individual can be identified. You may also request deletion of your data before closing your account.

Section 07

Your Privacy Rights

X89 believes you have full rights over your own data. Your key rights are outlined below:

01
Right to Access Data

You can request to know what information x89 holds about you at any time.

02
Right to Rectification

If any of your information is incorrect, you can request that it be updated.

03
Right to Erasure

You may request deletion of your data once the relevant conditions are met.

04
Right to Restrict Processing

You can opt out of having your information used for certain specific purposes.

05
Right to Data Portability

You can receive your data in a portable format and transfer it elsewhere.

06
Right to Withdraw Consent

You may withdraw your consent at any time.

To exercise any of these rights, please contact our support team. We typically respond to your request within 30 days.

Section 08

Protection of Minors' Data

X89 is strictly for users aged 18 and above. We never knowingly collect or process data from anyone under the age of 18. Personal Information We do not collect data from minors. Age verification is mandatory during registration.

If we are notified that a minor's data has been collected inadvertently, we will immediately delete that information and close the associated account. If a parent or guardian suspects their child is using our platform, please contact our support team right away.

To learn more about responsible gaming, visit our Responsible Gaming Visit the page.
Section 09

Security Measures & Technology

Your Privacy x89 employs multiple layers of security to protect your data. We continuously update our security framework to stay protected against emerging threats.

  • 256-bit SSL/TLS Encryption: All data transmissions are encrypted
  • Two-Factor Authentication (2FA): An additional layer of account security
  • Firewall & DDoS Protection: Server-Level Protection
  • Regular Security Audits: Third-Party Expert Review
  • Staff Training: All staff are trained in data protection policies
  • Incident Response Plan: Rapid response to any security incident

In the event of a data breach, we will notify affected users and the relevant authorities within the legally required timeframe. Our response team is on standby 24/7.

Section 10

Privacy Policy Changes

X89 reserves the right to update this Privacy Policy reserves the right to update. We will post a notice on the platform before any changes take effect, and for significant updates, we will notify you directly via your registered email or app notification.

Continuing to use the platform after any changes are made will be considered acceptance of the updated policy. We recommend visiting this page regularly to stay informed.

The "Last Updated" date at the top of the page always reflects the date of the most recent change.
Section 11

Contact Us

For any questions, concerns, or data-related requests regarding our Privacy Policy, please get in touch with us. Our dedicated privacy team is always ready to assist you.

  • Email: [email protected]
  • Live Chat: Available on the platform 24/7
  • Response Time: Usually within 24–48 hours

Your privacy matters deeply to us. If you have any concerns, don't hesitate to reach out — we will give your matter the highest priority.

About Privacy Frequently Asked Questions

Answers to questions you may have are provided here.

No, never. x89 does not sell or rent your personal information to any third party. We only share limited data where necessary to provide our services or to comply with legal obligations.

Yes, completely secure. Your Mobile Banking, Nagad, or Rocket number is protected with 256-bit SSL encryption. We never store full payment card numbers or passwords in any form.

After account closure, certain information may be retained for a specified period as required by law. Once that period has passed, all data is securely deleted.

Absolutely. You can request to view or correct your information at any time by contacting our support team. We typically process requests within 30 days.

We only collect approximate country and city information derived from your IP address, which is necessary to comply with regional regulations. We do not track GPS or real-time precise location.
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