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Safe Gaming

At x89 Responsible Gaming — Keep the fun, lose the harm

Gaming should always be an enjoyable experience, never a source of problems. x89 provides all the Responsible Gaming tools and support you need, with your wellbeing and your family in mind.

18+ Only Set a Time Limit Spend Limit Self-Exclusion Benefits 24/7 Support
18+
Age limits are strictly observed
24/7
Support Team Active
5+
Self-protection tools available
100%
Free Support Services
Our Responsible Gaming Benefits

X89 has built these tools to keep your experience safe and enjoyable.

Set Deposit Limit

Set a daily, weekly, or monthly deposit limit. Once a limit is set, it cannot be exceeded — your budget stays fully in your control.

Session Time Limit

Decide in advance how long you want to play in one session. Once that time is up, the platform will alert you and encourage you to take a break.

Cooling-Off Break

Voluntarily pause your account for anywhere between 24 hours and 30 days. Your account will be temporarily inactive during this time.

Self-Exclusion Benefits

If you need an extended break, choose self-exclusion from 6 months to permanent. Once this request takes effect, it cannot be cancelled.

Reality Check

Pop-up notifications remind you how long you've been playing and how much you've spent, so you always stay informed.

Set a Loss Limit

Once you reach a set loss limit, you will not be able to continue playing — this feature caps your financial exposure at a maximum threshold.

What is Responsible Gaming and why Important

Gaming and betting can be enjoyed as a form of entertainment, but when they become an addiction, they can cause serious harm to your personal, family, and financial life. Responsible Gaming It means playing on your own terms — where you stay in control, not the other way around.

X89 believes that Responsible Gaming It is the ethical responsibility of an industry. That is why we do not just provide games — we actively work to ensure the wellbeing of every player. In Bangladesh, where online gaming is growing rapidly, awareness and responsible controls are more important than ever.

When does gaming become a problem?

Most people play for fun without any problems. For some, however, gaming can gradually become an addiction. Here are some warning signs to watch out for — in yourself or someone you care about:

  • Feeling the urge to chase losses by placing more bets
  • Lying to or hiding your gaming habits from family and friends
  • Feeling restless, irritable, or anxious when not playing
  • Neglecting work, studies, or family responsibilities because of gaming
  • Taking on debt or using family savings to cover gaming costs
  • Repeatedly trying to stop playing but failing to do so
If you notice any of the signs above in yourself, do not wait — contact our support team right away. Reaching out for help is the bravest step you can take.

10 Simple Rules for Playing Responsibly

X89 always wants you to see gaming as entertainment. By following these simple rules, Responsible Gaming Habits will form:

  • Play for entertainment only, not as a source of income
  • Set a budget in advance and do not spend beyond it
  • Never play under the influence of alcohol or any other substance
  • Don't increase your bets out of frustration after a loss
  • Take regular breaks — at least 10 minutes every hour
  • Set time and deposit limits in advance
  • Spend time with family and friends — gaming shouldn't take over your life
  • Never play with borrowed money or by dipping into your savings
  • Do not chase wins or exceed your limits
  • Don't hesitate to ask for help when you need it
Remember — responsible players enjoy the experience longer because they stay in control.

Protection of Minors

X89 is strictly prohibited for anyone under 18. Age verification is required during registration, and identity is confirmed through the KYC process. If you are a parent or guardian with minors at home, please take the following steps:

  • Use a PIN or password lock on your device
  • Never leave your device unattended while logged in
  • Always log out after using a gaming app or website
  • Have an open conversation with your child about responsible gaming
If you suspect a minor is using your account, contact our support team immediately. We'll take action right away.
Self-Protection Tools

These tools can be activated at any time from your account settings.

Deposit Limit

Set any limit — daily, weekly, or monthly. Changes take 24 hours to come into effect.

Session Timer

Set a maximum duration for each gaming session. You'll receive an automatic alert when time is up.

Cooling-Off Period

Take a temporary break from 1 to 30 days. Betting will not be available during this period.

Self-Exclusion

Use self-exclusion for a long-term or permanent break. Once activated, it will remain in effect.

Loss Limit

Play will automatically stop after a set loss amount.

Promo Opt-Out

Turn off promotional messages to reduce the temptation to play more than you intend.

Need help? Our live chat support is available for you anytime.
How Protection Tools Use

Secure your account in just a few simple steps.

01
Log in to your account

Log in to x89 with your username and password, then click on the profile icon.

02
Go to the "Responsible Gaming" section

Look for the "Responsible Gaming" option in your account settings.

03
Choose Your Preferred Tools

Activate whichever tool you need — deposit limit, session timer, cooling-off, or self-exclusion.

04
Set Limits

Enter an amount or time limit and confirm. Changes may take up to 24 hours to take effect.

05
Contact Support

If you need help or have any concerns, contact our 24/7 live chat support.

Responsible Gaming Commitment

X89 is committed to always being there for you. Our goal is to create a safe and enjoyable gaming environment where every player feels respected and protected.

  • All protection tools are completely free
  • Self-exclusion requests take effect immediately
  • Our trained support team is always ready to help
  • Your personal information is kept fully confidential
  • Age verification is strictly enforced
  • Active work is done to prevent addiction
Frequently FAQ

Answers to questions you may have about Responsible Gaming.

Yes, you can self-exclude at any time through your account settings or by contacting our support team. Once self-exclusion is activated, it cannot be reversed before the set period ends. This is by design — to keep you protected.

Requests to lower your deposit limit take effect immediately. However, increasing a limit requires a 24-hour waiting period. This ensures that no one raises their limit impulsively and causes themselves harm.

Start with empathy, not judgment. Reach out to x89's support team — we're here to help family members too. Encourage them to seek professional help, and remember: addiction is a health issue, not a character flaw.

A cooling-off period is a temporary break (1 to 30 days) after which your account is automatically reactivated. Self-exclusion is a longer-term or permanent measure (6 months to permanent) that cannot be reversed before the set period ends. Self-exclusion is more effective for serious concerns.

Beyond x89's support team, you can also reach out to local mental health services. In Bangladesh, the National Mental Health Helpline and the psychiatric departments of various hospitals offer free consultations. Seeking help is not a sign of weakness — it takes courage.

No. While self-exclusion is active, no promotional messages or bonus offers will be sent to your account. This ensures you are not tempted during your break. Your protection is our top priority.
Play Safe

Play responsibly, Enjoy the experience

At x89, your safety and enjoyment are both guaranteed. Register today and play responsibly using our Responsible Gaming tools.

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