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X89 FAQ — answers to your questions

Registration, payments, bonuses, betting, or login — whatever your question, you'll find clear answers right here.

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Account & Registration

All questions related to registration, login, password reset, and account verification.
Deposits & Withdrawals

Questions about deposits and withdrawals via Mobile Banking, Nagad, and Rocket — including methods, processing times, and limits.
Bonuses & Promotions

How to claim and use welcome bonuses, cashback, free bets, and reload offers.
Betting & Gaming

General questions about Sports Betting, Live Casino, bingo, and odds.
Security & Privacy

Questions about account security, data privacy, and protecting yourself from fraud.
Mobile App

Common issues and solutions for downloading, installing, updating, and using the x89 app.
Account & Registration

Registering at x89 is quick and easy. on the registration page Go to the registration page, enter your mobile number or email, create a strong password, and fill in the required details. Verify with an OTP and your account will be ready to go. The whole process takes just 2–3 minutes.

To register, you will need:
  • A Bangladeshi mobile number or active email address
  • Full name (as per national ID)
  • Date of Birth (must be 18 or older)
  • A strong password
You may be asked to submit a photo of your NID or passport later for KYC verification.

on the login page Click the "Forgot Password?" option. Enter your registered mobile number or email address. An OTP or reset link will be sent to you. Use it to set a new password and log in again.

Under x89's policy, each individual may register only one account. Creating multiple accounts is strictly prohibited and, if discovered, both accounts may be permanently closed. Play fair and enjoy all the benefits from a single account.

KYC (Know Your Customer) verification secures your account and helps prevent fraud. Verified accounts enjoy higher withdrawal limits and access to exclusive bonus offers. Simply upload a photo of your NID or passport to complete verification.
Deposits & Withdrawals

x89 supports all major mobile banking services in Bangladesh:
  • Mobile Banking — Most Popular & Fastest
  • Nagad — Instant Transfer
  • Rocket (DBBL) — Reliable Banking
  • Online Bank Transfer
All payments are encrypted and secure.

The minimum deposit at x89 is just BDT 200 and the minimum withdrawal is BDT 500. The maximum daily withdrawal limit depends on your account verification level. Verified accounts can withdraw up to BDT 50,000 per day.

Mobile Banking and Nagad withdrawals are typically processed within 5–15 minutes. Bank transfers may take 1–2 business days. If a withdrawal request remains pending for more than 24 hours, please contact live chat support.

x89 charges no hidden fees on deposits or withdrawals. However, your mobile banking provider (Mobile Banking/Nagad/Rocket) may apply their own transaction fees. Before withdrawing, make sure you have met the bonus wagering requirements.
Bonuses & Promotions

New members at x89 can claim a welcome bonus of up to BDT 5,000. A 100% match bonus and free bet offer are available on your first deposit. To claim your bonus, Register and make your first deposit. Full terms and conditions apply on the Promotions page View.

Withdrawing a bonus typically requires meeting the wagering requirement. For example, a BDT 1,000 bonus with a 10x wager means you need to place BDT 10,000 in bets. Terms may vary for each offer — on the Promotions page View details.

x89's weekly cashback offer returns a set percentage of your net losses. Cashback is typically credited to your account every Monday for the previous week. To be eligible, you must be logged in and have placed the minimum required bets.
Betting & Gaming

x89 offers betting on 30+ sports including cricket, football, tennis, kabaddi, and badminton. All major tournaments are covered — IPL, BPL, World Cup, EPL, and more. Live in-play betting, pre-match betting, and virtual sports are all available. Learn More on the Sports page View.

At x89 Live Casino, you can play with real dealers:
  • Live Roulette — European & American
  • Live Blackjack & Baccarat
  • Dragon Tiger & Teen Patti
  • Live Poker & Sic Bo
All games are available in HD streaming. on the Live Casino page View.

Once a bet is placed, it generally cannot be cancelled. However, some matches offer a "Cash Out" option that lets you settle your bet at its current value before the match ends. If available, the Cash Out option will appear on your bet slip.
Security & Privacy

Yes, your funds are completely safe at x89. We use 256-bit SSL encryption and keep user funds in separate, secured accounts. As an internationally licensed platform, we undergo regular audits and security checks.

No. No x89 staff or representative will ever ask for your password, OTP, or card number by phone, email, or message. If anyone requests this information, it is fraud. Contact our live support immediately.
If you receive a suspicious message, do not click any links or share any information.

You can enable 2FA by going to Account Settings and selecting the "Security" option. Google Authenticator or SMS OTP methods are both supported. With 2FA active, you will need to enter an additional OTP each time you log in, keeping your account more secure.
Mobile App

x89 App Direct Download Page Android users can download and install the APK file directly. Before installing, enable the "Install from Unknown Sources" option in your phone's settings. A separate version is also available for iOS users.

If you're having trouble installing the app, follow the steps below:
  • Make sure your phone has enough storage space (at least 500 MB).
  • Make sure the "Unknown Sources" option is enabled
  • If you have an older version installed, uninstall it before installing the new one.
  • Restart your phone and try again.
If you have any issues, let us know via live chat.

The x89 app is specially optimized for mobile. It offers faster loading, push notifications, biometric login, and offline score updates. All features are also available on the website, but the app delivers a quicker, smoother experience.
If you can't find the answer to your question here, contact our 24/7 live chat support. Our Bengali-speaking support team is always ready to help.
Quick Links
Live Chat Support

Get help in Bengali 24 hours a day, 7 days a week.

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Email Support

For complex issues, please reach out via email.

[email protected]
Responsible Gaming

Enjoy gaming, but play within your limits. For players aged 18+ only.

Learn More
About x89 Learn More

X89 is one of Bangladesh's most popular online betting and gaming platforms. We believe every player deserves accurate information and proper support, which is why our FAQ section is kept up to date so you can quickly find answers to any question.

Registering, making deposits, claiming bonuses, and withdrawing winnings on our platform — every step is straightforward and transparent. If you get stuck at any point, check our FAQ or speak with us directly via live chat.

X89 is committed to responsible gaming. We want you to play for fun, not under pressure. Our platform offers protective tools such as deposit limits, self-exclusion, and cooling-off periods.

If you feel that gaming is affecting your daily life, don't wait — the Responsible Gaming page and take the necessary steps.

Why choose x89?
  • Full support in Bengali — 24/7 live chat
  • Instant Payments via Mobile Banking, Nagad & Rocket
  • 30+ sports & hundreds of Live Casino games
  • SSL-Encrypted Secure Platform
  • Attractive welcome bonus for new members
  • Fast & easy mobile app — Android & iOS
Get Started Now

What are you waiting for? Join x89 Today

Register in just 2 minutes, claim a bonus on your first deposit, and enjoy the best gaming experience in Bangladesh.

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